Terms of Service - Quantum Insights

Introduction and Scope

Welcome to Quantum Insights. These Terms of Service govern your use of our website and the data science services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Quantum Insights is a data science consultancy based in Nicosia, Cyprus, specializing in machine learning, statistical analysis, and natural language processing solutions. We provide professional analytical services to organizations seeking to leverage data for strategic decision-making.

Important: If you do not agree with these terms, please do not use our website or services. By continuing to access or use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

1. Service Usage Terms

Our website and services are provided to help organizations understand and utilize their data more effectively. When using our services, you agree to the following terms:

1.1 Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in accordance with these terms. You must not use our services in any way that violates applicable local, national, or international laws or regulations.

Prohibited activities include but are not limited to: attempting to gain unauthorized access to our systems, interfering with the proper functioning of our services, transmitting malicious code or harmful content, or using our services for fraudulent purposes.

1.2 Permitted Uses

Our services are designed to help you analyze data, develop machine learning models, and generate insights for business applications. You may use our services for commercial purposes within the scope of our service agreements.

You are permitted to share results and deliverables from our services within your organization, provided you maintain the confidentiality of proprietary methodologies and do not reverse-engineer our analytical processes.

1.3 Service Access Requirements

To access certain features of our website or engage our services, you may need to provide information about your organization and project requirements. You are responsible for maintaining the accuracy of this information.

You must ensure that any data you provide to us for analysis complies with applicable data protection laws and that you have the necessary rights and permissions to share this data with us.

1.4 Fair Usage Guidelines

We strive to provide high-quality services to all clients. We ask that you use our resources reasonably and do not place excessive demands on our infrastructure or personnel that would negatively impact other clients.

If we determine that your usage is excessive or unreasonable, we reserve the right to discuss alternative arrangements or, in extreme cases, limit access to our services.

2. Account and Access Management

While our website is generally accessible to the public, engaging our services may require establishing a formal relationship with us. This section outlines the terms related to account creation and access management.

2.1 Account Creation Requirements

For project collaboration and service delivery, we may provide you with access to secure portals or communication channels. You are responsible for maintaining the confidentiality of any access credentials provided to you.

You must provide accurate and complete information when establishing contact with us
You are responsible for all activities that occur under your access credentials
You must notify us immediately of any unauthorized use of your account

2.2 Account Security Responsibilities

You are responsible for maintaining the security of any credentials or access methods provided to you. This includes using strong passwords, not sharing credentials with unauthorized parties, and following security best practices.

We implement security measures to protect your data, but we cannot guarantee absolute security. You acknowledge that you provide information to us at your own risk.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services if you violate these Terms of Service, engage in fraudulent activities, or if we determine that continuing the relationship is not in our best interest.

You may terminate your relationship with us at any time by providing written notice. However, you remain responsible for any outstanding payment obligations and must comply with data return or destruction procedures as specified in our agreements.

2.4 Multiple Account Policies

Unless specifically agreed upon, you should not create multiple accounts or identities to access our services. If your organization requires multiple points of contact, please coordinate this through a single primary contact person.

3. Service Availability and Modifications

We strive to provide reliable and consistent services, but various factors may affect service availability. This section outlines our commitments and limitations regarding service delivery.

3.1 Service Uptime and Maintenance

We aim to maintain high availability of our website and online services. However, we do not guarantee uninterrupted access and may perform scheduled maintenance that temporarily affects availability.

We will make reasonable efforts to notify you in advance of planned maintenance that may significantly impact your access to services. Emergency maintenance may be performed without advance notice when necessary to maintain system security or stability.

3.2 Feature Availability

The specific features and capabilities of our services may vary based on your service agreement and project requirements. Not all services described on our website may be available to all clients or in all circumstances.

We reserve the right to modify, enhance, or discontinue features of our services at our discretion. For ongoing projects, we will work with you to ensure continuity and address any impacts from such changes.

3.3 Geographic Restrictions

While our website is accessible globally, certain services may only be available to clients in specific geographic regions. We may restrict access to services based on legal, regulatory, or operational considerations.

We are based in Cyprus and primarily serve clients in Europe and internationally. If you are accessing our services from outside the European Union, you acknowledge that data may be transferred to and processed in Cyprus.

3.4 Service Modifications and Updates

We continuously improve our methodologies and approaches to data science. As a result, the specific techniques and tools we use may evolve over time. These improvements are designed to enhance the quality of our services.

For active projects, any significant methodological changes will be discussed with you. We will not make changes that fundamentally alter the agreed-upon scope or deliverables without your consent.

4. Intellectual Property Rights

Intellectual property rights are an important aspect of our relationship with clients. This section clarifies ownership of various materials and content involved in our services.

4.1 Content Ownership

The content on our website, including text, graphics, logos, and software, is owned by Quantum Insights or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and use our website content for informational purposes, but you may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

4.2 User-Generated Content Rights

When you provide data or information to us for analysis, you retain ownership of that data. However, you grant us a limited license to use, process, and analyze the data for the purposes of delivering our services.

This license terminates when the project is completed and data is returned or destroyed according to our agreement, except for anonymized or aggregated data that cannot be traced back to you, which we may retain for research purposes.

4.3 License Grants

Upon completion of a project and full payment, we typically grant you a license to use the deliverables we create for your internal business purposes. The specific scope of this license will be outlined in your service agreement.

Unless otherwise specified, you may not resell, sublicense, or otherwise commercialize our deliverables or underlying methodologies without our written consent.

4.4 Copyright and Trademark Notices

All trademarks, service marks, and trade names used on our website are the property of Quantum Insights or their respective owners. You may not use our trademarks without our prior written permission.

If you believe any content on our website infringes your intellectual property rights, please contact us immediately with details of the alleged infringement.

5. Payment and Financial Terms

Financial arrangements for our services are typically established through individual service agreements. This section outlines general payment terms and expectations.

Pricing and Fees

Service fees are quoted based on project scope and complexity. Prices displayed on our website are indicative and subject to adjustment based on specific requirements. Final pricing will be confirmed in writing before work begins.

Invoicing and Payment

We typically invoice upon project milestones or completion, as specified in the service agreement. Payment is generally due within 30 days of invoice date unless otherwise agreed. Late payments may incur additional charges.

Taxes and Additional Costs

Quoted prices exclude applicable VAT or other taxes unless stated otherwise. You are responsible for any taxes or duties related to your use of our services, except for taxes based on our income.

Refunds and Cancellations

Refund policies are specified in individual service agreements. Generally, work completed to date is non-refundable. Cancellation terms vary by project and will be outlined in your agreement.

6. Confidentiality and Data Protection

We take the confidentiality of your information seriously. Our data protection practices are detailed in our Privacy Policy, but this section outlines key confidentiality commitments.

Confidential Information Protection

We will maintain the confidentiality of proprietary information you share with us during the course of our engagement. We will not disclose such information to third parties without your consent, except as required by law.

Non-Disclosure Agreements

For projects involving particularly sensitive information, we are willing to enter into mutual non-disclosure agreements (NDAs) to provide additional legal protection for both parties.

Data Handling Procedures

We implement security measures to protect data during storage, processing, and transmission. Upon project completion, we will return or securely destroy your data according to agreed-upon procedures.

Compliance with Data Protection Laws

We comply with GDPR and other applicable data protection regulations. You are responsible for ensuring that any data you provide to us complies with relevant laws and that you have appropriate consent or legal basis for sharing it.

7. Limitation of Liability and Disclaimers

While we strive to provide high-quality services, it is important to understand the limitations of our liability. This section outlines these limitations and important disclaimers.

Important Legal Notice

Our services are provided on an "as is" and "as available" basis. While we use our professional expertise to deliver quality analysis, we cannot guarantee specific outcomes or results from our services.

To the extent permitted by applicable law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.1 Limitation of Liability

To the maximum extent permitted by law, Quantum Insights shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of our services.

7.2 Maximum Liability Cap

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim, or €10,000, whichever is greater.

7.3 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, wars, pandemics, labor disputes, or failures of third-party services.

7.4 Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is at your own risk.

8. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Cyprus. This section outlines how disputes will be resolved.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions.

Jurisdiction

You agree that any legal action or proceeding arising from or related to these Terms of Service shall be brought exclusively in the courts of Nicosia, Cyprus, and you consent to the jurisdiction of such courts.

Dispute Resolution Process

In the event of a dispute, we encourage you to first contact us to seek an amicable resolution. Many disputes can be resolved through direct communication and good-faith negotiation.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

9. Changes to Terms of Service

We may update these Terms of Service from time to time to reflect changes in our practices or for legal or regulatory reasons. Material changes will be communicated through our website.

Your Acceptance of Changes

When we make changes to these Terms of Service, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified terms.

For active projects, material changes to terms that affect ongoing services will be communicated directly to you, and we will work with you to address any concerns.

Contact Information

If you have questions about these Terms of Service or need clarification on any aspect of our services, please contact us. We're here to help ensure you understand our terms and feel comfortable working with us.

Get in Touch

info@domain.com

+357 22 456 871

Our Office

12 Stasikratous Street
1065 Nicosia
Cyprus

For immediate assistance, please visit our Contact Page